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SmartAlix customer care is always here
Go to the SmartAlix customer care self-help page for instant answers to frequently asked questions.
Ask NowHow does our customer grievance policy work?
While we believe in providing you with the best experience, you can always tell us how we can improve our services. We'll be more than happy to assist you.
Customer support
Contact the SmartAlix customer care team and get an online resolution to your queries or complaints across channels, including chat. Our team will address your concern within 5 business days from receipt.
Contact customer supportCustomer service escalation
If you feel like your concern is not addressed within the promised timelines, or you are dissatisfied with the response from Level 1, you can reach out to our escalation team. We will respond to you within 3 business days of receipt of your email.
Grievance Officer/ Nodal Officer
If your query remains unresolved, you can further escalate the matter to our grievance officer or nodal officer with the details of your interaction with the escalation manager. We will respond within 3 business days of receipt of your email.