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Our team is ready to help you simplify shipping, checkout, tracking, and customer engagement.
SmartAlix customer care is always here
Go to the SmartAlix customer care self-help page for instant answers to frequently asked questions.
Ask NowHow does our customer grievance policy work?
While we believe in providing you with the best experience, you can always tell us how we can improve our services. We'll be more than happy to assist you.
Customer support
Contact the SmartAlix customer care team and get an online resolution to your queries or complaints across channels, including chat. Our team will address your concern within 5 business days from receipt.
Contact customer support
Customer service escalation
If you feel like your concern is not addressed within the promised timelines, or you are dissatisfied with the response from Level 1, you can reach out to our escalation team. We will respond to you within 3 business days of receipt of your email.
Company: SmartAlix Limited
Email: info@smartalix.in
Grievance Officer
If your query remains unresolved, you may escalate to the Grievance Officer with details of your prior interactions. We will respond within 3 business days of receipt of your email.
Company: SmartAlix Limited
Email: info@smartalix.in
