Overview
- This Refund Policy outlines the terms under which refunds may be granted for services purchased on our platform.
Refund Policy
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1. General Policy
- All plans offered by Smartalix are one-time, non-refundable after activation.
- By purchasing any plan, you agree to this policy.
2. Eligibility for Refund
- A refund may be considered only if ALL conditions are met:
- Request is made within 24 hours of payment.
- Service has not been activated.
- No usage of the platform has been made.
3. Non-Refundable Cases
- Refunds will not be provided in the following situations:
- After service activation.
- Partial or full usage of services.
- Change of mind.
- Lack of usage or business inactivity.
- Low or no earnings.
- Misunderstanding of business model.
- Violation of Terms & Conditions.
4. Service Activation
- Once your account or plan is activated, it is considered consumed, and no refund will be applicable under any circumstances.
5. Technical Issues
- In case of technical problems, our team will provide support or resolution.
- Refund will not be applicable for technical issues.
6. Payment Errors
- If a payment is incorrectly charged or duplicated, you must notify us within 24 hours.
- Eligible cases will be reviewed and processed accordingly.
7. Refund Process
- Approved refunds will be processed within 5–7 working days.
- Refund will be credited to the original payment method.
8. Company Rights
- Smartalix reserves the right to:
- Approve or reject refund requests.
- Modify this policy at any time without prior notice.
9. Contact Us
- For refund-related requests, contact: info@smartalix.in