Frequently Asked Questions

Find quick answers to common questions about shipping, tracking, and platform usage.

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How to track Order?

Can I ship across India?

How to do KYC?

Popular FAQs

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General

What is Courier Recommendation Engine (CORE) and how does it work?

CORE compares courier options using lane, rate, serviceability, delivery performance, and shipment profile so sellers can choose a better partner for each order.

Shipping

How does SmartAlix select courier partners for my shipments?

SmartAlix uses pickup and delivery PIN codes, package weight, payment mode, serviceability, courier performance, and shipment priority to suggest suitable partners.

Shipping

Can I ship both COD and prepaid orders using SmartAlix?

Yes. You can create prepaid and COD shipments, print labels, track delivery status, and monitor COD remittance where the selected courier supports it.

General

What is SmartAlix and how does it work for sellers in India?

SmartAlix is a commerce logistics platform that helps Indian sellers manage domestic shipping, courier allocation, labels, tracking, COD, cargo, and customer updates from one place.

Does SmartAlix provide its own delivery franchise?

SmartAlix works as a logistics technology and courier aggregation platform. Delivery is handled through enabled courier, cargo, and local delivery partners based on lane and serviceability.

What are profile milestones on SmartAlix and how do they affect my account?

Profile milestones guide sellers through account setup steps such as business details, pickup address, KYC, wallet, and first shipment readiness. Completing them improves activation and access to shipping workflows.

What is SmartAlix and how does it work for sellers in India?

SmartAlix lets sellers connect orders, create shipments, compare courier options, print labels, track orders, manage COD, and send buyer updates for Pan India deliveries.